Well Noww Privacy Policy
Effective Date as of 9 Dec 2024
Welcome to Well Noww! Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform. By accessing or using Well Noww, you agree to the terms of this Privacy Policy.
1. About Well Noww
Well Noww is a platform that connects users with health and wellness practitioners. Our services include:
- Facilitating consultation bookings
- Enabling secure payments
- Supporting communication between users and practitioners.
To deliver these services, we may collect and process your personal and health-related data under applicable data protection laws.
2. Information We Collect
2.1 Personal Information
- Identity Information: Name, date of birth, gender
- Contact Information: Email address, phone number, physical address
- Payment Information: Credit/debit card details and billing address.
2.2 Health Information
- Health data provided by users during registration, consultation, or program participation.
2.3 Usage Information
- Information about your interactions with the platform (e.g., device details, IP address, and browser type).
2.4 Communication Data
- Messages, emails, or other communications between you and practitioners.
3. How We Use Your Information
We use the information collected to:
- Facilitate practitioner-user matching
- Enable consultations and program delivery
- Process secure payments
- Provide customer support
- Comply with legal and regulatory obligations.
4. Consent to Share Health Data
Users consent to allow:
- Well Noww and its practitioners to access and process health data solely for delivering consultations and programs
- Data sharing in compliance with jurisdiction-specific laws.
5. Legal Compliance
Well Noww adheres to the following data protection laws, among others:
- Singapore: Personal Data Protection Act (PDPA)
- European Union: General Data Protection Regulation (GDPR)
- Brazil: General Data Protection Law (LGPD)
- China: Personal Information Protection Law (PIPL)
- California: California Consumer Privacy Act (CCPA/CPRA)
- Australia: Privacy Act 1988.
We also comply with other relevant data privacy laws where our users are located.
6. Data Storage and Security
6.1 Data Storage
User data is securely stored on encrypted servers in compliance with jurisdictional requirements.
6.2 Security Measures
Industry-standard security protocols, such as SSL encryption and two-factor authentication, are employed to protect user data.
7. Sharing Your Data
Your data may be shared with:
- Practitioners for consultations and program delivery
- Payment processors for secure transactions
- Government or regulatory authorities when required by law.
We will not sell your data to third parties.
8. User Rights
Depending on your jurisdiction, you may have the right to:
- Access your data
- Correct inaccuracies in your data
- Delete your data
- Restrict or object to data processing
- Receive a copy of your data in a portable format.
9. Cookies and Tracking Technologies
Well Noww uses cookies to enhance your experience on the platform. You can manage cookie preferences through your browser settings.
10. Retention of Data
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
11. Updates to this Privacy Policy
We may update this Privacy Policy periodically. Any changes will be communicated through the platform or via email. Continued use of the platform indicates acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, you can contact us at:
Email: dpo@wellnoww.com
Address: 60 Paya Lebar Road, #07-54, Paya Lebar Square, Singapore 409051
By using Well Noww, you confirm that you have read, understood, and agree to this Privacy Policy.